{"id":5015,"date":"2025-07-15T15:15:49","date_gmt":"2025-07-15T18:15:49","guid":{"rendered":"https:\/\/niteroiprev.niteroi.rj.gov.br\/?page_id=5015"},"modified":"2026-02-25T18:03:36","modified_gmt":"2026-02-25T21:03:36","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/niteroiprev.niteroi.rj.gov.br\/?page_id=5015","title":{"rendered":"Ouvidoria"},"content":{"rendered":"<div  class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:50px;padding-right:0px;padding-bottom:0px;padding-left:0px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1  fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:20px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"  data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-title title fusion-sep-none fusion-title-center fusion-title-size-one\" style=\"margin-top:0px;margin-bottom:31px;\"><h1 class=\"title-heading-center\">Ouvidoria da Niter\u00f3i Prev<\/h1><\/div><style type=\"text\/css\" scoped=\"scoped\"> }<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-5015-1\">\n<div class=\"item-title\">\n<h2><span style=\"font-size: 16px;\">A Ouvidoria \u00e9 o canal direto entre o benefici\u00e1rio e a Niter\u00f3i Prev. Ela busca garantir que a voz do cidad\u00e3o seja ouvida e suas quest\u00f5es sejam atendidas. Seja para fazer uma reclama\u00e7\u00e3o, dar um elogio, fazer uma solicita\u00e7\u00e3o, oferecer uma sugest\u00e3o ou fazer uma den\u00fancia, a Ouvidoria est\u00e1 pronta para ajudar.<\/span><\/h2>\n<\/div>\n<div>\n<p><strong>O que a Ouvidoria faz?<\/strong><\/p>\n<p>A Ouvidoria da Niter\u00f3i Prev \u00e9 respons\u00e1vel por receber e encaminhar todas as manifesta\u00e7\u00f5es dos cidad\u00e3os, contribuindo para a prote\u00e7\u00e3o e defesa dos direitos e para a melhoria dos servi\u00e7os p\u00fablicos oferecidos.<\/p>\n<p><strong>Tipos de manifesta\u00e7\u00e3o<\/strong><\/p>\n<ul>\n<li><strong>Reclama\u00e7\u00e3o:\u00a0<\/strong>Manifeste sua insatisfa\u00e7\u00e3o com algum servi\u00e7o p\u00fablico.<\/li>\n<li><strong>Elogio:\u00a0<\/strong>Expresse se voc\u00ea est\u00e1 satisfeito com um atendimento p\u00fablico.<\/li>\n<li><strong>Solicita\u00e7\u00e3o:\u00a0<\/strong>Solicite a ado\u00e7\u00e3o de provid\u00eancias por parte da Ouvidoria.<\/li>\n<li><strong>Sugest\u00e3o:\u00a0<\/strong>Envie uma ideia ou proposta de melhoria para os servi\u00e7os p\u00fablicos.<\/li>\n<li><strong>Den\u00fancia:\u00a0<\/strong>Comunique uma irregularidade, um ato il\u00edcito ou uma viola\u00e7\u00e3o de direitos na administra\u00e7\u00e3o p\u00fablica.<\/li>\n<li><strong>Simplifique: <\/strong>Sugira alguma ideia para desburocratizar o servi\u00e7o p\u00fablico.<\/li>\n<\/ul>\n<h3><strong>Canais de atendimento<\/strong><\/h3>\n<p>Os cidad\u00e3os podem entrar em contato com a Ouvidoria da Niter\u00f3i Prev atrav\u00e9s do canal de atendimento dispon\u00edvel:<\/p>\n<p><strong>Fala.BR:\u00a0<\/strong><a href=\"https:\/\/falabr.cgu.gov.br\/web\/home\" target=\"_blank\" rel=\"noopener\"><u>www.falabr.cgu.gov.br<\/u><\/a><\/p>\n<\/div>\n<div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" data-parent=\"#accordion-5015-1\" data-target=\"#ebb9c1a7fdc41a80c\" href=\"#ebb9c1a7fdc41a80c\"><div class=\"fusion-toggle-icon-wrapper\"><i class=\"fa-fusion-box\"><\/i><\/div><div class=\"fusion-toggle-heading\">Relat\u00f3rio de Ouvidoria <\/div><\/a><\/h4><\/div><div id=\"ebb9c1a7fdc41a80c\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content\">\n<h3><a href=\"https:\/\/niteroiprev.niteroi.rj.gov.br\/wp-content\/uploads\/2026\/02\/Relatorio-da-Ouvidoria-4o-trimestre.pdf\" target=\"_blank\" rel=\"noopener\">\u00bb Relat\u00f3rio de Ouvidoria &#8211; 4\u00ba Trimestre 2025<br \/>\n<\/a><\/h3>\n<h3><a href=\"https:\/\/niteroiprev.niteroi.rj.gov.br\/wp-content\/uploads\/2026\/02\/Relatorio-da-Ouvidoria-Outubro-3o-trimestre.pdf\" target=\"_blank\" rel=\"noopener\">\u00bb Relat\u00f3rio de Ouvidoria &#8211; 3\u00ba Trimestre 2025<\/a><\/h3>\n<h3><a href=\"https:\/\/niteroiprev.niteroi.rj.gov.br\/wp-content\/uploads\/2025\/08\/Relatorio-da-Ouvidoria-Julho-1.pdf\" target=\"_blank\" rel=\"noopener\">\u00bb Relat\u00f3rio de Ouvidoria &#8211; 2\u00ba Trimestre 2025<\/a><\/h3>\n<h3><a href=\"https:\/\/niteroiprev.niteroi.rj.gov.br\/wp-content\/uploads\/2025\/08\/Relatorio-de-Ouvidoria-vs-final_compressed.pdf\" target=\"_blank\" rel=\"noopener\">\u00bb Relat\u00f3rio de Ouvidoria &#8211; Apresenta\u00e7\u00e3o<\/a><\/h3>\n<\/div><\/div><\/div>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/falabr.cgu.gov.br\/web\/home?modoOuvidoria=1&amp;ouvidoriaInterna=false\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5040 lazyload\" data-src=\"https:\/\/niteroiprev.niteroi.rj.gov.br\/wp-content\/uploads\/2025\/07\/Ouvidoria_image.jpg\" alt=\"\" width=\"200\" height=\"200\" data-srcset=\"https:\/\/niteroiprev.niteroi.rj.gov.br\/wp-content\/uploads\/2025\/07\/Ouvidoria_image-66x66.jpg 66w, https:\/\/niteroiprev.niteroi.rj.gov.br\/wp-content\/uploads\/2025\/07\/Ouvidoria_image-150x150.jpg 150w, https:\/\/niteroiprev.niteroi.rj.gov.br\/wp-content\/uploads\/2025\/07\/Ouvidoria_image-200x200.jpg 200w, https:\/\/niteroiprev.niteroi.rj.gov.br\/wp-content\/uploads\/2025\/07\/Ouvidoria_image-300x300.jpg 300w, https:\/\/niteroiprev.niteroi.rj.gov.br\/wp-content\/uploads\/2025\/07\/Ouvidoria_image-400x400.jpg 400w, https:\/\/niteroiprev.niteroi.rj.gov.br\/wp-content\/uploads\/2025\/07\/Ouvidoria_image.jpg 500w\" data-sizes=\"auto, (max-width: 200px) 100vw, 200px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 200px; --smush-placeholder-aspect-ratio: 200\/200;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5040\" src=\"https:\/\/niteroiprev.niteroi.rj.gov.br\/wp-content\/uploads\/2025\/07\/Ouvidoria_image.jpg\" alt=\"\" width=\"200\" height=\"200\" srcset=\"https:\/\/niteroiprev.niteroi.rj.gov.br\/wp-content\/uploads\/2025\/07\/Ouvidoria_image-66x66.jpg 66w, https:\/\/niteroiprev.niteroi.rj.gov.br\/wp-content\/uploads\/2025\/07\/Ouvidoria_image-150x150.jpg 150w, https:\/\/niteroiprev.niteroi.rj.gov.br\/wp-content\/uploads\/2025\/07\/Ouvidoria_image-200x200.jpg 200w, https:\/\/niteroiprev.niteroi.rj.gov.br\/wp-content\/uploads\/2025\/07\/Ouvidoria_image-300x300.jpg 300w, https:\/\/niteroiprev.niteroi.rj.gov.br\/wp-content\/uploads\/2025\/07\/Ouvidoria_image-400x400.jpg 400w, https:\/\/niteroiprev.niteroi.rj.gov.br\/wp-content\/uploads\/2025\/07\/Ouvidoria_image.jpg 500w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/noscript><\/a><\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5015","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/niteroiprev.niteroi.rj.gov.br\/index.php?rest_route=\/wp\/v2\/pages\/5015","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/niteroiprev.niteroi.rj.gov.br\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/niteroiprev.niteroi.rj.gov.br\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/niteroiprev.niteroi.rj.gov.br\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/niteroiprev.niteroi.rj.gov.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5015"}],"version-history":[{"count":17,"href":"https:\/\/niteroiprev.niteroi.rj.gov.br\/index.php?rest_route=\/wp\/v2\/pages\/5015\/revisions"}],"predecessor-version":[{"id":7011,"href":"https:\/\/niteroiprev.niteroi.rj.gov.br\/index.php?rest_route=\/wp\/v2\/pages\/5015\/revisions\/7011"}],"wp:attachment":[{"href":"https:\/\/niteroiprev.niteroi.rj.gov.br\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5015"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}